Thursday, May 27, 2010

Foxed up!

On the way home from preschool Caleb and I always talk about his day -- usually the "really" important stuff, like if he had a special job (line leader, door holder, light helper), who brought snacks, what the show and tell item was, what special things they did, songs they sang, etc....

Well, today on the way home, Caleb told me that one certain little boy really got into big trouble today. The conversation went something like this....

Caleb: "Mommy, R really got into trouble today -- big time".

Me: What happened?

Caleb: He told the teacher that she was really foxed up! She got really mad, so I went up to her and said that we could say FOX in our house all the time. My Mommy doesn't think it's a bad word. We can say the name of any animal whenever we want!

Oh my heavens! How sweet and innocent is that???

As ironic is this is... some of the parents got pulled aside and told that their kids may have heard the "F" word.... I didn't get pulled aside, but clearly Caleb heard it!

Wednesday, May 19, 2010

Update....

Since I'm on my way out the door for a girl scout meeting, I need to make this short, but still wanted to update the ongoing saga with By Design.... the $1400 bench that took 6 months to arrive and felt apart in 20 days.

Let me first start by staying this.... Since I didn't go into cardiac arrest yesterday, I'm pretty sure my heart is good for many more years. I have to tell ya... I haven't been as mad as I was yesterday in AGES. Oh. my. word. I was ticked. That's putting it nicely.

For those of you that don't me know well... a little quick background... I went to college on a full ride debate scholarship. I'm not afraid of conflict, and don't buckle under pressure. People don 't intimidate me, and I have no problem speaking my mind and standing up for what I know to be right.

Anyway....

Since I hadn't heard from the owner all day -- and she promised to call me before the end of the day, I finally called her at 3 and was told, "Oh, I was just thinking of you and going to give you a call". Yea, right!

In a nutshell, we agreed on the money ($1400) and the time frame (6 months to arrive and falling apart in 20 days). After all, they did me a favor and put a note in the computer, so that when they printed off the invoice, it automatically showed up. Their own paperwork details the problems with the bench. Priceless.

Since we were in agreement on the fundamentals, I thought the conversation should go well. Definitely not much to chat about, right? Wrong!

In a nutshell, she was not going to give me my money back. She admitted that the fabric wasn't a good choice for the bench, but wanted to replace it with another piece, or re upholster the current bench. NO WAY. Not a chance am I taking a refurbished bench when I paid so much for it. She told me what great quality it was and how she's shocked this happened, and wants to make it right. I told her countless times that the way to make it right was to refund my money. She kept going on about the great quality of the bench and I told her that if that's what she considered quality, her and I had very differing viewpoints of quality. I then told her that if I bought furniture at Target and this happened they'd refund my money no questions asked .... and clearly they were a much classier operation than Target.

We went round and round for over 30 minutes. She kept telling me that her husband said that the two choices were (i) in store credit or (ii) fixed bench. Neither one was acceptable to me. After all, she's had the bench in her possession since February 23, and it's now mid-May, and she didn't take it back because I didn't like the color. IT WAS FALLING APART - by their own admission. I asked to talk to her husband. She wouldn't let me.

We ended the conversation with the understanding that she'd call me back today. At my insistence, she was going to call the company and request her money back. I went on to tell her, that regardless if they gave her a refund, I still expected one, and would take it to small claims court if I had to. Oh, it wasn't pretty. I was hot. At this point, it wasn't about the money... it was the principle of the matter, and I wasn't going anywhere....

She did call me back this afternoon. She didn't want to chat long -- that's for sure. I would have eaten her alive. She told me that after thinking about it last night, she'd refund my money. She knew I wasn't going to back down and quite frankly didn't want to deal with me anymore. She honestly believed that I'd take her to court and didn't want the hassle. AAAAHHHHH.... It's finally over. Now I just need to check my card and make sure the refund is on there.

For all my friends who have had to listen to the story, in great detail, over the past 48 hours -- THANK YOU. YOU ARE SAINTS, YOU ARE WORTH YOUR WAIT IN GOLD, AND I THANK GOD FOR BRINGING YOU INTO MY LIFE. YOU ARE THE BEST.

Tuesday, May 18, 2010

Still waiting....

Shockingly enough the store hasn't called back yet.... I'm going to give them another hour and then I'll be calling again .... and it's not going to be pretty. I'm getting madder by the second! UUUUUUUGH! It shouldn't be this hard. When I spend almost $1400 on a piece of furniture and it falls apart in 20 days it should be a no brainer!! Give me my money back~!

Monday, May 17, 2010

Fuming....

I'll admit it... I'm not always a super cool, even tempered gal. In fact, I've been known to totally fly off the handle from time to time. *Always* justified, of course! LOL. Seriously though, right now I'm totally hot, and feel I've been taken advantage of, and that makes me down right furious.

Here's the deal.... and seriously, I'm opening this up for public critique, so if you disagree with me, please feel free to tell me I'm ridiculous. I can handle it! LOL

Matt and I had been looking for new furniture for a while, but hadn't found anything we really liked. Around this time, our niece was moving to town, and into an apartment by herself. She need furniture, so Matt offered up ours. It was the perfect catalyst to get us into gear. After all, I wasn't going to look at an empty living room and sit on the floor for very long. So we made another trip to all the local stores and then went into Pottery Barn and were close to special ordering some things, but I just couldn't pull the plug. I wasn't 100% sure about the fabric, I wasn't sure how the couch would look in our room, and thought that it would be too "deep" to fit us comfortably -- both Matt and I are short people. So, once again, we left without making a purchase.

Around this time, Matt found two Thomasville leather chairs which he immediately bought and told me about when he got home. I wasn't thrilled at the time, but have since come to love them. They couldn't be more perfect! In addition to finding a couch we liked, it also had to match these chairs, stylistically. We just couldn't find the "right" furniture to go in the room....

Finally, we decided to use an interior decorator. On August 2, we bought a couch, side chair, rug, two pieces of art work and a bench/ottoman thing that would double as a foot rest/coffee table and additional storage. We were thrilled. We found exactly what we were looking for and couldn't wait for it to arrive.

The bench thing took AGES to arrive. Literally, it came February 3. Since the fabric and the frame were from different companies it took that long to have it made. For those of you that are doing the math -- that's a FULL 6 MONTHS that we waited for it to arrive. (I paid for it in August since it was a special order).

Several days after it showed up in the house I sat down on it and noticed that 6 of the 8 buttons on top were coming off. They were literally coming unsewn. After a closer look, I realized that the fabric that was leading up to the point were the buttons were located was also coming undone. The whole thing was coming un-upholstered. How could this possible be?

I called the store and told them about the problem. Our designer told me that they had problems with this company in the past and not to worry, they'd take care of it. That was February 23. TWENTY DAYS after it arrived, and also noted as such in our file, which I later found out about. Not exactly the quality I expected.....

They picked up the bench at the end of February, and by mid-April I still didn't have it back. At this point, I'm hot. Seriously ticked. Why in the world should I pay XXX (the amount is down below) for a piece of re-furbished furniture? The simple answer is that I shouldn't .... and I won't.

Now... here's the "personal" part (aka money talk).

Last Thursday the owner calls me and we have a rather unpleasant conversation. She tells me that she'll give me a credit for the bench, and send it in the mail. By "credit" for the bench, I assumed *cash back*. Remember, I paid for this thing in August and it didn't arrive for 6 months and was only in my house for 20 days.

AAAAHHHHH, no.... that's not what happened. She gave me an * in store* credit for $984. Which was for the frame of bench -- not the fabric, tax, fabric warranty, etc.... She actually owes me $1386. I know... shameful. I can't believe I ever spent that much on a footstool, but I did. Furthermore, I can't believe that she tried to "hide" $400 in the fuzzy math. That irritated me too!

So, I call her back Friday, but she was out of the office until today. I left a message for her to call me back today, but I had to call her this afternoon... Great customer service, huh??? We go over the money part, and agree on the number. She'll give me my money back in the form of an in-store credit but doesn't want to give me the cash back. UUUUUUGH. I. am. so. ticked. Seriously. ticked.

I explain to her that if I had bought a piece of furniture at Target and it fell apart in 20 days they'd give me cash back, and they were definitely a classier operation than Target. Oh, and I wasn't returning the piece because I didn't like it. No, I was returning it because her and I both agreed it was faulty (aka junk).

She told me that she'd have to think about it -- whether or not she was going to give me my money back -- and she'd call me back. I asked her to call me back today, but she was "just too busy" so I told her I expected a call tomorrow. If she doesn't call my by three, I'll be phoning the store - again.

The real kicker of all of this is.... when I tell people about the problem, I've had so many people tell me that they've had a similar experience with this store. No one has said to me, "Wow... I'm shocked. I absolutely love what I got it. It's great quality". In addition to this, we have had issues with both the rug and the side chair. Trust me when I say... for what I spent in this store, it should be perfect. I should have ABSOLUTELY NO issues!!

No my friends, I've been totally had and it makes me furious.

So -- do you think I'm over-reacting, or do you think my anger is justified???

Can't wait to see what happens tomorrow! We'll definitely have another "unpleasant" conversation! UUUUUGH. Really, do you think I'm out of line???

Wednesday, May 12, 2010

Third grade????

Katherine came home from school today with the news that a little boy in her class is skipping second grade and moving right into third grade. Now.... this little boy is brilliant. He's doing math at a 5th grade or higher level and reads around the same level. He spends most of his days in "special" classes because he's totally bored in regular first grade classes.

When Katherine found this out, it completely stressed her out. I mean COMPLETELY. STRESSED. HER. OUT. After all, why wasn't she getting moved up? She was smart. She was good in math and reading...... I explained (as vaguely as possible knowing it could be repeated in school) that skipping a grade wasn't necessarily a good thing. She wasn't satisfied with my answer, and went into the scrapbook room where her wipe board and school/craft supplies are and went to work. After about 45 minutes of doing math, she came out, ready to prove to me that she too, should be moved right up to third grade. AAAAAHHHHHH, I mean really, could she be any more competitive? LOL!

Once again, I explained to her that I wouldn't want her to skip second grade. She'd have to make all new friends. Her peers would be all older than her. She'd have to leave for college a year earlier. I tried to reason with her, I really did....

Finally, out of sheer frustration, she looks at me, totally exasperated and says, "I'm totally ready to move up to third grade. I EVEN KNOW WHAT 90 DIVIDED BY 2 IS. 45"!!! LOL!!

Man, I love that kid. Love her determination. Love her self confidence. Love her competitive spirit. With that attitude she'll go far. I just need to make sure she's pointed in the right direction!

Tuesday, May 11, 2010

Just because.....

I've had these pictures on the computer since Katherine's birthday, and just had to share them.

Katherine turned 7 on March 10th and we celebrated tons and tons and TONS! Literally, we had 10 or 11 different parties and it was a wonderful time for my little princess! Then after her birthday we took her up to the Mall of America and had a great little lunch at the American Girl Store with my mom, sister and niece Morgan. She used some of her birthday money to buy Rebecca, her newest doll. Since then, Rebecca and Kit (the doll she has in these pictures) have become best friends!

The girls -- Katherine, me and Grammy.



Katherine and her cousin, Morgan.


The birthday girl!










Doing a little shopping before having lunch at the Bistro. Soooo fun, watching her pick out a new doll! Love it!
Grammy, Morgan and Katherine.




We stayed at a hotel right by the Mall of America and took the kids to this wonderful water park. Oh my goodness... they had a blast! Seriously, they can't wait to go back! So maybe sometime this summer we'll make a return trip.








Sunday, May 9, 2010

Happy Mother's Day!

Today is one of my favorite days. I love Mother's Day. I love everything about it .... The kids woke me up thrilled to give me the handmade treasures they'd made, and smother me with hugs and kisses. Their faces were filled with joy and anticipation. They had such an innocence and pure love about them. Honestly, there is nothing better. NOTHING.

I had so many people ask me if I was "pampered" today. If I got some time just for myself. The answer isn't exactly simple. Was I pampered? Absolutely. Time to myself? On Mother's Day? Absolutely not. To me, this isn't what today is about. Today is about celebrating motherhood. It's about spending the day with the little people who gave me a reason to celebrate this day in the first place. It's loving them with all my heart and realizing how blessed I am to have them in my life. They are amazing, and I'm so glad that I have them in my life.

Being a Mommy is the one job I've always wanted. It's the most humbling, rewarding experience of my life and having these three little ones in my world makes the ride worthwhile. I am blessed beyond words.

AAAHHHHH.....

Thursday, May 6, 2010

Confidence....

One thing that Matt and I try to instill in our kids is self-confidence. I hope that as they grow they are confident in who they are and the decisions they've made. I pray that they don't give in to peer pressure, or allow others to put them down. Raising a daughter makes me very aware of how important self confidence is. Girls can be harsh and catty... It makes me cringe knowing that inevitably Katherine will someday end up on the wrong end of a hurtful comment.

In any event... one of her good friends is a second grade boy. He's a kid she's known since she was two years old, and they play together several times a week. Without going into all the details right now, we bought Katherine a trampoline for her birthday and these little neighbor boys aren't allowed to go on it ... a decision their parents made. Katherine uses the trampoline daily for her gymnastics. She's always working on her round-off back hand springs and is trying to get her back tuck. The back tuck isn't pretty. She either puts her hands down on the trampoline, ever so slightly, or lands on her knees. But Katherine isn't discouraged. Oh no... she keeps trying, and trying, and trying....

This little neighbor boy comes over and watches her try and try and try some more. Each time, she gets back up and gives it another go. All of a sudden, he says to her, "Katherine, you need to lose some weight. You're too fat to do that back tuck thing. If you were skinny you'd land on your feet". At this very moment, her hands fly up to her hips and she walks toward the opening of the trampoline where he was standing, looks him straight in the eyes, and says, "Max, you don't have a clue what you're talking about. I am skinny.... and short... and good in gymnastics. This is a hard skill and if you had ANY clue what you were talking about you wouldn't say such a ridiculous thing to me. I have the perfect body for gymnastics... I'm short and thin and strong. In fact, I'm stronger than YOU, and you're just jealous your mom and dad won't let you on this trampoline"!!

Part of me was beaming with pride watching her stand up for herself, and part of me was so relieved that she knew her own strength, and wouldn't let such a hurtful comment, by an older boy, rattle her. I was proud of her strength and conviction. I was proud of her determination. I was proud that she didn't let some silly comment discourage her. I was proud of her.

She'll get the back tuck. It just may take her a couple of weeks.... but she's strong enough and definitely determined enough.