Incompetence

Dahl's pharmacy has to be about the most incompetent bunch of highly educated people I've met in a long LONG time...

I was talking to my friend Kelly (from Principal) today and giving her the play-by-play of yesterday's events. She told me that I should contact the manager and let him/her know how dissatisfied I was, what a hassle they made it to fill an easy prescription, etc... Great idea! I call around and finally figure out who I need to contact, but they are out of the office until later this afternoon.

So I go back to Dahl's today to get the remainder of the prescription that the pharmacy manager didn't want to fill yesterday as he didn't make enough money on my sick baby... Classy, huh??? When I arrive, good ol' Mike is out to lunch, and Erin (super nice) is there. I explain who I am, and she has the Xopenex sitting on the counter for me. We discuss what happened yesterday and I asked her how she would have filled the prescription. She also would have given me the full 30 days right away... OK -- who wouldn't???

Poor Erin. She could tell I was pretty ticked off about the amount of hassle I had to go though to get the prescription, but she started shaking like a leaf when I told her I'd be calling Mike's boss and telling her how unhappy I was. Her hands were literally trembling - I felt awful, but I'm not that scary -- all 5'3'' of me! UUUUUGH! And really -- it's NOT about the hassle. It's NOT about an innocent mistake. It's being intentionally lied to and cheated out of what my sick baby needs. It's about trying to charge me and the insurance company for drugs I didn't get. It's about being disingenuous to make an extra dime. They clearly crossed the line!

Anyway, she's explaining to me how she has to split a box because I'm only supposed to have 90 vials not 96, and that she's going to have to throw away the remainder. Fine... Yadda... yadda... yadda... Caleb is crying, and all I want to do is get out of there and get my sick kids home... She bags it up for me and I once again sign for it...

I get home and the prescription is WRONG... YES WRONG again. Holy cow! How can this be?? Now they've given me 5 full boxes -- 24 vials in each (minus the 6 vials she removed) instead of 4 boxes. I called and left a message on the voice mail -- if they want to come to my house and get the extra box, they are more than welcome to it, but there is NO WAY I'm hauling two sick kids back there for the THIRD time for the same prescription. I've yet to get a call back from them.

How hard can it be???